What is the term that describes creating a positive impression of others before a patient meets them?

The term that describes creating a positive impression of others before a patient meets them is "Managing Up." This practice involves proactively presenting and promoting the strengths and qualities of team members to patients, thereby fostering trust and confidence in the care they are about to receive.

By managing up, healthcare professionals can effectively shape the patient's expectations and perceptions, making them feel more comfortable and reassured when interacting with the healthcare team. This approach not only enhances patient satisfaction but also strengthens the teamwork within the healthcare setting, as it emphasizes the value each team member brings to the patient's care.

The other options, while related to interpersonal interactions, do not specifically address the act of positively framing someone's impression before a meeting occurs. Team building focuses on developing dynamics within teams, first impressions refer to the initial perceptions formed during a meeting, and introductions are the formal act of presenting individuals to each other without the prior context of framing their strengths positively.