What is the primary purpose of the patient advocacy program at OSF?

The primary purpose of the patient advocacy program at OSF is to help patients resolve concerns and access resources. This program is designed to ensure that patients receive the appropriate support they need during their healthcare journey. Patient advocates act as liaisons between patients and the healthcare system, guiding them through the often complex processes of medical care. They help address any issues or concerns patients may have, ensuring that their voices are heard and their needs are met.

By facilitating communication and providing resources, the program empowers patients to take an active role in their healthcare. This may include assisting with navigating hospital services, coordinating care, and ensuring that patients understand their rights and options. This focus on advocacy is crucial in fostering a patient-centered approach within the healthcare environment.